This process requires Admin-level credentials, and should be attempted only when the end-user is physically in the office, as it's a 2-step process (Uninstall, and then a restart before reinstallation), and if SCCM connection is lost before the 32-bit install is complete, the end user will be without any Office products, which will end their business productivity until the application is reinstalled. MS Office is now a package install, where it used to have multiple installs for Outlook, Excel, Etc the entire MS Office package must be completely uninstalled to replace it, which requires a proprietary Microsoft Application called Microsoft Support And Recovery Assistant, commonly referred to as SARA. Hyland will also utilize 32-Bit Office protocols as well, so this fix will be pervasive over the upcoming migration from Acro to Hyland. After much troubleshooting, the problem seems to come from 64-bit Office installations conflicting with Acrosoft's 32-Bit MAPI interface. We have recently solved the issue of MAPI errors coming up for Acro Docs/WM users when attempting to send a file via email from within Acrosoft products.
How to Uninstall 64-Bit Office/Reinstall 32-Bit Office on Windows 10 (Acro/Hyland Mail/MAPI issue)
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